Privacy Policy
Effective Date: 20/02/2025
1. Introduction
Wem Swimming & Lifestyle Centre ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our swimming pool and gym, use our services, or interact with us in any way. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal data:
- Personal Information: Name, date of birth, contact details (email, phone number, address), emergency contact details.
- Payment Information: Payment details for membership or session bookings (processed securely via third-party providers).
- Health Information: Medical conditions or relevant health data provided for safety reasons.
- Usage Data: Attendance records, sign-in logs, and preferences for services.
- CCTV Footage: For security purposes within our premises.
3. How We Use Your Information
We use your personal data to:
- Manage memberships and bookings.
- Process payments and refunds.
- Provide a safe and personalised experience.
- Communicate important updates, such as schedule changes or policy updates.
- Ensure compliance with health and safety regulations.
- Improve our services and facilities.
- Maintain security through CCTV monitoring.
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity (e.g., managing your membership or bookings).
- Legal obligations (e.g., health and safety compliance, financial records).
- Legitimate interests (e.g., improving services and security).
- Consent (for marketing communications, health information processing, etc.).
5. Data Sharing and Third Parties
We do not sell your personal data. However, we may share data with:
- Payment processors to handle transactions securely.
- Health and safety professionals in case of emergencies.
- Legal authorities if required by law.
- Service providers who help us manage IT, security, and operational needs.
6. Data Retention
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal requirements. Membership records and financial transactions may be kept for up to 6 years as required by law.
7. Security Measures
We implement technical and organisational measures to protect your data, including:
- Secure payment processing.
- Restricted access to personal data.
- Regular security reviews and staff training.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Request corrections to inaccurate information.
- Request data deletion (where applicable).
- Restrict or object to data processing.
- Request data portability.
- Withdraw consent for marketing communications.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
9. Marketing Preferences
If you opt into marketing communications, you can unsubscribe at any time by clicking the "unsubscribe" link in emails or contacting us directly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Wem Swimming & Lifestyle Centre
Bowens Field
info@wemswimgym.co.uk
01939 232460
We may update this Privacy Policy periodically, and any changes will be posted on our website.
Last updated: 20/02/2025